FAQs

After placing your order, you will receive a confirmation email with your order details. If you do not receive this email, please check your spam folder or contact us.

Absolutely! During checkout, simply enter the recipient's address as the shipping address, and we'll take care of the rest.

If you need to cancel or modify your order, please contact us here and provide your order number along with the specific changes you would like to make. We will confirm once the modification or cancellation has been processed.

• Cancellation and Modification Window: Orders are eligible to be cancelled or modified within 24 hours of placement. After this time, orders are locked for processing and cannot be altered.
• Fees: Please note, a management and processing fee equivalent to 20% of your total order value will be applied for cancellations.

For changes to the shipping address or email associated with your order, you can update these details directly in your online receipt until production begins.

For any other modifications, please contact us before production commences at [email protected]. Include your order number and details of the change to expedite processing.

Note: By making a purchase, you agree to all the terms outlined above regarding order modifications and cancellations.

If you need your order by a specific date, please contact us before placing your order to ensure we can meet your deadline.

We offer online previews for most items through our app, allowing you to see your customized item instantly.

For some complex design items, online previews are not available. In such cases, our designers will manually create a preview and send it to you via email within 1-2 business days after placing your order.

Once you approve the preview, your item will proceed to production, and you will receive updates on your order status, including a tracking number once it ships.

Yes, we can accommodate special requests for custom designs. Please contact our customer service team with your requirements, and we'll do our best to assist you.

Our products are made in the USA and we aim to deliver your order as quickly as possible.

Your order will be shipped to the specified address according to the shipping method selected during checkout.

CANVAS PRINTS, BLANKETS, PILLOWS & MUGS

STONES, ACRYLIC PLAQUES, NIGHT LIGHTS & ORNAMENTS

* The estimated delivery date does not include the production time

Yes, once your order is shipped, you will receive a tracking number via email so you can monitor the delivery status of your package.

Or simply click here to track your order status. All orders come with tracking once they are processed (within 5-7 days). If you haven't received a shipping notification yet, it means your order is still in production.

All you need to track your order is your Order ID and your email.
Please make sure to enter the exact email address that was used to place your order. You can find your order ID at the top of you order and shipping confirmation email.

If you are having trouble tracking your order, please contact us

Since each item is uniquely made for our customers and we start production straight away, changes are only possible up to 12 hours after placing your order.

Please contact the Stunning Team with the following details and we’ll update them accordingly:

• Street address with apartment number
• City
• Country
• Postcode

Since each item is uniquely made for our customers and we start production straight away, changes are only possible up to 12 hours after placing your order.

To upgrade your shipping method, please contact the Stunning Team here.

We understand your anticipation to receive your order and assure you that we are working diligently to ensure its timely delivery. Your item is currently in production based on the shipping method you selected during checkout.

Tracking Your Order: If you haven’t received a shipping notification, your order is still in the production phase. You can track its status here.

Shipping Notification: Once your item is shipped, you’ll receive a Shipping Confirmation email containing your delivery date and tracking number, depending on your chosen shipping method.

Delayed Package: If your expected delivery date has passed and your package hasn’t arrived, we recommend the following steps that have been helpful to other customers:

1. Double-check your shipping details on the Order Confirmation to ensure accuracy.
2. Inquire with other members of your household to see if they accepted the package on your behalf.
3. Check common delivery locations like with your doorman, garage, or side doors where postal services often leave packages.
4. Visit your local post office with your tracking number to request additional information on the status and whereabouts of your package.

If you’ve completed these steps and are still unable to locate your order, please contact the Stunning Team for further assistance. We are committed to resolving any issues promptly and ensuring your order reaches you without delay.

Since our products are made-to-order and personalized, we typically can’t accept returns or exchanges unless there’s a major issue. We’ll make exceptions if:

• The item is significantly different from the description or sample shown.
• It’s damaged due to our fault or during shipping.
• You received the wrong item.

Please contact Stunning Team and send us:

• Your order ID
• A description of the issue
• Clear photos showing the damage from all sides
• Photos of the outer packaging, including the shipping label

Please keep in mind that there might be slight differences between the advertised images and the actual item because of lighting during photography or variations in monitor displays.

If there’s a major problem, we’ll either replace the item or issue a refund within a reasonable timeframe. If approved, the product may be kept at your disposal.

We’re sorry to hear your item arrived damaged. Please contact us immediately and send us the following:

• Your order ID
• A description of the issue
• Clear photos showing the damage from all sides
• Photos of the outer packaging, including the shipping label

All Stunning Gift Store items have a 30-day warranty. Please file your claim within this timeframe to be eligible for a reorder or refund.

Once a Stunning Gift Store team member has received and approved your claim, you will be eligible for a free reorder or a full refund. Here are some common defects we cover:

• Print issues like ink spots or scratches
• Product issues like a warped or bowed print
• Shipping issues like damage or loss in transit

If you have received the wrong item, please inform us promptly so we can address the issue.

Start by checking your order details to ensure the customization was entered correctly. Then, contact the Stunning Team with your order number and a photo of the incorrect item. We will arrange for a replacement to be sent to you as soon as possible.

Refunds will be issued to the original payment method once we approved your claim. Please allow 5-7 business days for the refund to be processed.

We accept all major credit cards (Visa, MasterCard, American Express, Discover) and PayPal for secure online transactions. You can choose your preferred payment option at checkout.

Currently, we only accept one payment method per order. You can choose to pay with either a credit card or PayPal during checkout.

If your payment is declined, please double-check that your card details are entered correctly and that there are sufficient funds available. Alternatively, contact your bank or financial institution for further assistance.

For security reasons, we do not store credit card information on our servers. All transactions are processed securely through our payment gateway providers.

Yes, you will receive an order confirmation email with a detailed invoice/receipt shortly after placing your order. You can also access and print your invoice from your account dashboard if you created one during checkout.

Sign up for our newsletter to receive updates on new products, special promotions, and exclusive offers.

To apply your promo code or discount, simply enter it during checkout. The discount will be applied to your order total or to eligible items as specified by the promotion details and timing

If you have trouble redeeming your coupon, you may have entered the wrong coupon code or your code may have expired. Please make sure you write the promotional code in the exact way it was provided, without any spaces.

If your promotional code still isn’t working please contact the Stunning Team to resolve the issue.

Only one promo code can be applied per order. Be sure to choose the code that provides the best discount for your purchase.

Yes, we often have promotions and discounts for first-time customers. Check our website or sign up for our newsletter to receive the latest offers.

We offer a wide range of personalized gifts including blankets, acrylic plaques, canvas wall art, pillows, mugs, and garden stones. Our products are perfect for any occasion such as anniversaries, birthdays, housewarmings, retirements, graduations, and more.

Simply select the product you want, and follow the instructions on the product page to add your personalized details such as photos, names, dates, or special messages.

Yes, you can include a personalized message with your gift. This option is available during the checkout process.

If your item arrives damaged or defective, please contact us immediately provide your order ID, a description of the issue, and clear product photos showing the damage from all sides, including the outer packaging with the shipping label. We will arrange for a replacement or a refund.

Customer satisfaction is our top priority. If you are not completely satisfied with your purchase, please contact our customer service team within 30 days of receiving your order, and we will work with you to resolve the issue.