Shipping Policy

Since each item is uniquely made for our customers and we start production straight away, changes are only possible up to 12 hours after placing your order.

Please contact the Stunning Team with the following details and we’ll update them accordingly:

• Street address with apartment number
• City
• Country
• Postcode

Yes, once your order is shipped, you will receive a tracking number via email so you can monitor the delivery status of your package.

Or simply click here to track your order status. All orders come with tracking once they are processed (within 5-7 days). If you haven't received a shipping notification yet, it means your order is still in production.

All you need to track your order is your Order ID and your email.
Please make sure to enter the exact email address that was used to place your order. You can find your order ID at the top of you order and shipping confirmation email.

If you are having trouble tracking your order, please contact us

At this time, we do not offer same day delivery. Our standard process involves a handling period before items are dispatched, typically within 3-5 business days of payment. After leaving the warehouse, delivery usually takes 7-10 business days. We appreciate your understanding and patience as we work to ensure the quality and accuracy of your customized items.

Since each item is uniquely made for our customers and we start production straight away, changes are only possible up to 12 hours after placing your order.

To upgrade your shipping method, please contact the Stunning Team here.

We understand your anticipation to receive your order and assure you that we are working diligently to ensure its timely delivery. Your item is currently in production based on the shipping method you selected during checkout.

Tracking Your Order: If you haven’t received a shipping notification, your order is still in the production phase. You can track its status here.

Shipping Notification: Once your item is shipped, you’ll receive a Shipping Confirmation email containing your delivery date and tracking number, depending on your chosen shipping method.

Delayed Package: If your expected delivery date has passed and your package hasn’t arrived, we recommend the following steps that have been helpful to other customers:

1. Double-check your shipping details on the Order Confirmation to ensure accuracy.
2. Inquire with other members of your household to see if they accepted the package on your behalf.
3. Check common delivery locations like with your doorman, garage, or side doors where postal services often leave packages.
4. Visit your local post office with your tracking number to request additional information on the status and whereabouts of your package.

If you’ve completed these steps and are still unable to locate your order, please contact the Stunning Team for further assistance. We are committed to resolving any issues promptly and ensuring your order reaches you without delay.

All items go through a handling period before being dispatched. Here's what you can expect:

• Canvas, Blankets, Pillows, and Mugs: These items typically leave the warehouse within 2-5 business days after payment. Once shipped, delivery usually takes 3-7 business days.
• Stones, Acrylic Plaques, Ornaments, and Night Lights: These items typically leave the warehouse within 5-7 business days after payment. Once shipped, delivery usually takes 7-14 business days.

You will receive a notification email when your items have been shipped.

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping. Please keep this in mind when receiving deliveries.