1. Can I change or cancel my order?
The production process starts quickly, but we’ll do our best to accommodate any changes to your order before it starts being made. Changes to the address or email registered to the order can be made directly in your online receipt until production of the order starts.
For any other changes, send us a note before production starts at email@example.com . Be sure to include your order number and details on the change to expedite processing it for you.
2. I have a question about my order, what should I do?
Get in touch! Drop us an email at firstname.lastname@example.org anytime.
We’re happy to answer questions about Orders, Order Modifications, Shipping, Returns, & Cancellations… and pretty much anything else you can throw at us. Plus, we’re nice and fun!
3. I need help with a late order.
Orders from our store are typically delivered within 10 to 14 business days after printing begins. For international orders, transit will take approximately 2-3 weeks.
If your order has not arrived after 14 business days on domestic and 20 business days on international from the order ship date, please contact customer service at email@example.com.
4. I didn't receive an order confirmation email.
If you did not receive a confirmation email, the email may have been directed to your spam folder. If it is not there, please reach out at firstname.lastname@example.org as we may have the incorrect email on file. Make sure to include the name on the shipping information, your email, and anything else that might be helpful!
1. What payment methods do you accept?
We accept Visa, American Express, Mastercard, Discover and PayPal. We also accept debit cards featuring the Mastercard or Visa logo.
2. How secure is my payment?
The connection to our site from the cart uses a valid, trusted SSL certificate (valid HTTPS) on a secure TLS connection and a strong protocol version and cipher suite.
On credit/debit cards, CVV verification is required before any order can be completed. Additionally, most credit cards and Paypal offer buyer protection for online purchases. Please contact them directly for specific details as it may vary from one financial institution to another.
3. What is the security code?
Credit and debit cards have a security code located on them. For most cards it will be a 3-4 digit number located on the back. For American Express cards you will find a 3-4 digit number printed on the front side of the cards.
4. Is my credit/debit card charged as soon as I order a product?
Yes, your charge is processed immediately. It may show up initially as an authorization on your account, and then, as it is accepted it will show as a charge on your statement.
If you accept a special offer for additional canvases at a discount, those canvases will be billed as a secondary charge immediately after accepting.
5. Do you accept international credit cards?
Yes. Some credit card companies may charge foreign transaction fees when you are making a purchase that is not in your native currency. All such fees are the responsibility of the purchaser.
1.Where is my order?
We will also send automated updates via email when your order ships, so keep an eye out.
If you have ordered several items, they are often shipped out in separate packages so you may receive them on different days. You will receive an email with a tracking number for each package sent.
If you need more assistance tracking your order, contact us at email@example.com with your order number.
2. How much does shipping cost?
Shipping costs vary depending on weight and size of items that you purchase. You can get a calculation of your exact shipping charges by adding items to your cart, proceeding to checkout, and entering your mailing address. The shipping cost will automatically update and display in your total costs.
We changed it to amount you spend for products to be easy to understand.
Here’s how we break down of our shipping prices in USA:
Canvas Shipping Care 1
Canvas Shipping Care 2
Canvas Shipping Care 3
Canvas Shipping Care 4
Canvas Shipping Care 5
$150 and up
3. When will my order ship out?
Orders usually ship 3-5 days from the date the production process started. Actual shipping times and delivery date may vary depending on local postal service in your area.
4. How long does it take my order to arrive? Can it be expedited?
Your order will arrive approximately 7-10 business days after it's shipped. We use different shipping partners, but final delivery is usually via USPS.
For Alaska, Hawaii, Puerto Rico & International orders please allow 2-3 weeks for delivery. Final delivery is usually via your local postal service.
Expedited shipping options available for domestic orders at an additional cost. Expedited shipping guarantees your order will arrive faster than other shipping methods.
To double check ETA’s, check the estimated delivery date on your receipt or reach out to our team at firstname.lastname@example.org
5. Do you ship to APO/FPO/DPO Addresses?
Yes, we can send shipments to PO Boxes and Military APO/FPO addresses. Please allow additional time for orders shipped to these addresses. Once the package enters the military mail system, tracking ceases to update for military security reasons.
6. Do you ship internationally?
Yes! Shipping is available worldwide through a variety of different carriers.
7. Where from do you ship?
It depends from product type that you have ordered from our store. We have warehouses located in USA, Europe and Asia.
8. How do I return or exchange my product?
Please email email@example.com and let us know what the problem is.
We will work with you to correct the issue. Please remember, you will not be able to return us back custom made products.
9. My tracking number isn’t working.
Tracking numbers can take 1-2 days to appear in the shipping carrier's system. Occasionally, the shipping carrier can experience delays updating their site or delivering an order. If the tracking number is still not working within 4 business days, please contact us at firstname.lastname@example.org
10. I haven't received a shipment notification.
If you did not receive a shipping confirmation email, the email may have been directed to your spam folder. If it is not there, please reach out at email@example.com as we may have the incorrect email on file. Make sure to include the name on the shipping information, your email, and anything else that might be helpful!
11. My package is marked delivered, but I never received it.
If your package is marked delivered, but you never received it, follow these steps:
- Check around your home/apartment in case the postal carrier placed the package in an odd spot.
- Ask your neighbors as they may have received your package instead.
- Reach out to your local post office for information regarding the package.
If you still cannot locate your package, please contact us at firstname.lastname@example.org
1. There are Item(s) missing from my order!
Don't worry! If you are missing an item from your order, it was most likely shipped separately.
To know if items are sent separately, refer to your shipping confirmation email. If the email displays multiple tracking numbers, your order has been sent out in multiple packages and your missing item should show up soon.
If your shipping confirmation only displays one tracking number, or if the missing item(s) should be under the tracking number received, please contact us at email@example.com
2. What do I do if there is something wrong with my order?
Let us know! We want to help you receive the correct product in perfect condition.
Reach out to our team at firstname.lastname@example.org . Be sure to give us as much information as possible and pictures are always helpful!
V. Discounts & Promotions
1. How do I add a discount or promotion code?
Special promotions are available through specific campaign links which already contain this code embedded in its URL. or promo codes that can be added at checkout before a purchase. Limited to one promotion per order.
If you have a discount or promo code offer, please verify that the discount is applied before completing your payment as we are not able to apply discounts retroactively.
If you have any questions, please email us at email@example.com
2. Do you have Gift Cards?
We do have gift cards! You can click here to get the gift card.
Gift cards are delivered by email and contain instructions to redeem them at checkout.
Our gift cards have no additional processing fees.
VI. Other Questions
1. What do I do if I can't find what I am looking for?
Something caught your eye and now you can't find it? Bummer! Give us a call and one of our awesome Customer Service Reps would be happy to help.
Some items don’t always become available again but feel free to reach out to our team to double check. Drop us an email at firstname.lastname@example.org anytime.