Refund Policy

If you need to change or cancel your order, please contact us here and provide your order number along with the modifications you’d like to make. We’ll confirm the changes or cancellation.

Please note that orders can only be changed or cancelled within 24 hours of placing them. After this period, orders are locked for processing and cannot be cancelled. A management and processing fee of 20% of your total order value will be applied for cancellations. By purchasing, you accept all these terms.

Since our products are made-to-order and personalized, we typically can’t accept returns or exchanges unless there’s a major issue. We’ll make exceptions if:

• The item is significantly different from the description or sample shown.
• It’s damaged due to our fault or during shipping.
• You received the wrong item.

Please contact Stunning Team and send us:

• Your order ID
• A description of the issue
• Clear photos showing the damage from all sides
• Photos of the outer packaging, including the shipping label

Please keep in mind that there might be slight differences between the advertised images and the actual item because of lighting during photography or variations in monitor displays.

If there’s a major problem, we’ll either replace the item or issue a refund within a reasonable timeframe. If approved, the product may be kept at your disposal.

We’re sorry to hear your item arrived damaged. Please contact us immediately and send us the following:

• Your order ID
• A description of the issue
• Clear photos showing the damage from all sides
• Photos of the outer packaging, including the shipping label

All Stunning Gift Store items have a 30-day warranty. Please file your claim within this timeframe to be eligible for a reorder or refund.

Once a Stunning Gift Store team member has received and approved your claim, you will be eligible for a free reorder or a full refund. Here are some common defects we cover:

• Print issues like ink spots or scratches
• Product issues like a warped or bowed print
• Shipping issues like damage or loss in transit

If you have received the wrong item, please inform us promptly so we can address the issue.

Start by checking your order details to ensure the customization was entered correctly. Then, contact the Stunning Team with your order number and a photo of the incorrect item. We will arrange for a replacement to be sent to you as soon as possible.

• Your order ID
• A description of the issue
• Video or photo of the faulty product (if applicable)
• Photos of the outer packaging, including the shipping label

Refunds will be issued to the original payment method once we approved your claim. Please allow 5-7 business days for the refund to be processed.

We do NOT offer refunds or exchanges on any products purchased during a sale or any promotion. Shipping fees are non-refundable once the item has shipped. You will be responsible for paying your own shipping costs for returning your item. Our policy lasts for 30 days for replacement/refund requests. If 30 days have gone by since your purchase, we unfortunately can’t offer you a replacement or refund.

If your order hasn’t arrived within 45 business days from the date of the original purchase, please contact our support team for a full refund of your purchase.